Shipping policy
Shipping Coverage Area
Mobility Health Direct ships exclusively within the continental United States. We do not currently offer shipping to Alaska, Hawaii, or international locations. All deliveries are carefully coordinated to ensure safe and reliable arrival of your mobility equipment.
Order Confirmation
Once you place an order, you will receive an order confirmation via email. This email includes a summary of your purchase, billing details, and an estimated timeline for processing and delivery. Please review this information and contact us promptly at support@mobilityhealthdirect.com if you notice any discrepancies.
Order Processing Time
Our team carefully inspects and prepares every order to ensure it meets our premium quality standards. Most orders are processed within 3–5 business days. For custom or out-of-stock items, we will contact you immediately with updated timelines before your order ships.
Shipment Notification & Tracking
After your order leaves our facility, you will receive a shipment notification containing your tracking number. You can monitor your delivery every step of the way through the carrier’s online tracking system, giving you full visibility and peace of mind.
Estimated Delivery Time
Typical total delivery time, including processing and transit, is 7–12 business days. Transit time generally ranges from 3–7 business days depending on your location. Large items shipped via freight carriers may require additional handling, and we will provide specific delivery estimates when applicable.
Shipping Carriers
We partner with FedEx, UPS, USPS, and specialized freight carriers to deliver your order safely and efficiently. Each shipment is fully insured to protect your investment, and we take every precaution to ensure careful handling during transit.
Delays & Exceptions
While we strive to meet all delivery estimates, unexpected delays may occur due to weather, carrier issues, or product availability. If any delay affects your order, our team will proactively contact you with updated information and next steps. Your confidence and satisfaction are our priority.
Contact Information
For any questions regarding your order, shipment, or delivery, please reach out to our dedicated support team at support@mobilityhealthdirect.com. We are committed to providing clear, timely, and helpful assistance for every customer.
At Mobility Health Direct, shipping is more than moving a package—it’s delivering trust, reliability, and peace of mind with every mobility solution.
